Estates Helpdesk


Estates help desk is here to support the University on all estates operation issues including the following:

  • general campus and building enquiries and drawing requests
  • development and project enquiries
  • reporting of building defects and maintenance issues
  • requests to undertake development or improvement works including internal order works.

Defects/maintenance reporting

We will need the following details:

  • your name and contact number
  • location of fault/work (building, floor, room)
  • nature of fault/work.

All jobs have a measure of importance, please see table below for response time.

Priority Level Affected user population Response target (working hours) Resolution target (working hours)
1 Critical > 100 1h 4h  
2 High Department(s) (>10 users) 4h 8h (1 working day)
3 Medium Individual or group (1-10 users) 6h 24h (3 working days)
4 Low Any individual 16h (2 working days) 40h (1 week)
5 Planning Any individual 40h (1 week) 160h (1 calendar month)

For IT, AV, and printing enquiries please refer to TIS Service Desk link below