Current IT Service issues
OneDrive for Business Issue with missing files\data
We are aware of an issue affecting Microsoft One Drive for business where, for a small group of users, OneDrive for business is moving data from the OneDrive to their ‘recycle bin’.
Please be assured that data is not being permanently deleted and can be securely recovered from your OneDrive ‘recycle bin’. Should you be unable to find your data file there, or in the ‘second stage recycle’ bin, then please contact the service desk and we will assist in your data recovery.
We can advise that in collaboration with our service partner Microsoft, a probable root cause and workaround has been identified. We will apply the workaround to the small number of people affected who have already contacted the IT Service desk.
More detailed information, for anyone who experiences this type of event, is available on http://tisselfhelp.plymouth.ac.uk/ and search on ‘data missing’
Should you have further concerns then please do contact the IT Service Desk using via +44(0)1752 588588 | Portal: ITselfservice.plymouth.ac.uk | Web: www.plymouth.ac.uk/ITservices
Thanks for your patience and feedback.
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