GSM London

As a former GSM London student, there are core services that you can request from the University of Plymouth as the validating institution.

  • Requesting transcripts or certificates
  • Changes to your home address
  • Guidance to make an appeal for the summer semester

We also provide information on how to make a complaint to the Office for Independent Adjudicator (OIA).

Requesting transcripts or certificates

Transcripts (if you have studied during the summer semester)

If you studied during the summer semester (C19), your results will be confirmed at the October 2019 Award Assessment Board (29–31 October 2019). Transcripts will be distributed by GSM London after the Award Board. GSM London aims to begin the process of sending transcripts to your home address by post in the first week of November. 


Certificates

If you studied in C19 your results will be confirmed at the October Award Assessment Board (29–31 October 2019). The University will send you your final certificate to your home address. We aim to post certificates within 8–10 weeks of the Award Assessment Board. Certificates will be sent to you directly and will not be distributed at graduation on 26 November 2019.


Haven't received a transcript or certificate after the October 2019 Award Assessment Board?

If you do not think you have received your transcript or certificate from the October Award Assessment Board, please contact our dedicated records email address gsmrecords@plymouth.ac.uk.


Requesting a transcript or certificate from an earlier Award Assessment Board

If you want to request a certificate or transcript, please contact gsmrecords@plymouth.ac.uk who can check if your certificate or transcript has been sent or is held by the University of Plymouth (if previously not issued by GSM London).

If your certificate is not held by the University of Plymouth, the team will explain how to obtain a replacement certificate or transcript via the e-store from the University’s Exams and Awards Office page. When requesting your certificate, you will be asked to provide your:

  • first name
  • surname
  • date of birth
  • GSM London enrolment number
  • GSM London identification number.

Where our records show that you have been previously issued with a transcript or certificate, you may have to pay a for a replacement certificate on the e-store site. The standard fee for replacement certificates is £45. The standard fee for replacement transcripts is £15 per academic year.

To order transcripts or certificates, please visit the University Exam and Awards office page


Don't have the necessary information to make a transcript or certificate request?

If you are having difficulties in providing the necessary information to make a request for a replacement transcript or certificate please contact us by email at gsmlondon@plymouth.ac.uk.

Changes to your home address

If you need to update the University of your home address, following the closure of the GSM London Student Support Office, please send an email to gsmrecords@plymouth.ac.uk.

Guidance to make an appeal for the summer semester

Appealing against the outcome of an academic misconduct or award decision from the summer semester

As a former GSM student, you may appeal against the decision of a GSM London Academic Misconduct or Award Assessment Board from the summer semester, following the October 2019 Award Assessment Board. Please follow the dedicated University of Plymouth appeals process for GSM London students.

The GSM London appeals proforma will need to be submitted by email to the University at appeals@plymouth.ac.uk.


GSM London policies


Storage of student data

Your student record will be securely stored by the University. It will only be accessible by University staff dealing with GSM London queries. Our storage of data is compliant with the General Data Protection Regulation (GDPR).

Student privacy notice

Registering a complaint

If you wish to register a complaint with the Office of the Independent Adjudicator (OIA), please visit their dedicated web page, which provides further details about the administration of GSM London, frequently asked questions and how to make a complaint.

Complaints about GSM London

Applying for jobs, writing CVs and requesting a reference

We have provided some guidance on how you may wish to explain that you started your degree at GSM London and concluded your studies at another University or Higher Education provider. The following wording is suggested for you to use in future job applications or CVs.


For those who transferred to another institution

'I started my degree course at GSM London but concluded my studies at [institution name] after GSM London went into financial administration in July 2019. GSM ceased all teaching activities after the summer semester in September 2019. The transfer to [institution name] was facilitated by the Office for Students and the University of Plymouth, the validating body for my GSM London award.'


For those completing part of final year of their degree only, at Birkbeck or the University of Coventry in London

'I started my degree course at GSM London, validated by the University of Plymouth. After GSM London went into financial administration in July 2019 all teaching activities ceased in September 2019. I concluded my studies on my University of Plymouth award at ['Birkbeck' or the 'University of Coventry']. This was facilitated by the Office for Students.'


Requesting a reference

You can ask the University of Plymouth to provide a reference for a future employer or as part of an application to another course provider if required. The University can provide you with an academic reference that can confirm your enrolment dates (start and end dates) and your final exit award / credits achieved from GSM London. To request a reference please email gsmlondon@plymouth.ac.uk with your details below:

  • first name
  • surname
  • date of birth
  • GSM London enrolment number
  • GSM London identification number.