Understanding, supportive, insightful and clear. They are some of the words used by students to describe the advice which reinforced their decision to study at Plymouth University.
More than 80 trained advisers, including many current students, will be staffing a special hotline – 0333 241 6929 – from Thursday 18 August to guide prospective students.
They will be aiming to take the stress out of what can be a daunting time, with many of those waiting to receive calls having come through Clearing to study at the University themselves.
Jenita Loheswaran, 20, who has just finished Stage 2 of the BSc (Hons) Biomedical Science course, said:
“I can really relate to what students will be feeling like as I’ve been there myself – hopefully I’ll be able to help them through the day and see many of them here in September.”
Rob Carnon, 54, has just completed a foundation year in Management, Government and Law and is about to begin a full-time Law degree. He said:
“I was only on the phone for around 20 minutes, but by the time the call finished I had a clear picture of what I needed to do and what was likely to happen.”
And Paul Murphy, 26, who has just completed an MSc Applied Marine Science programme, said:
“Since choosing Plymouth University I have had such a great time and I would love to help other people have a similar experience.”
The Clearing hotline dealt with more than 10,000 calls in 2015, and will be staffed from 7am on Thursday 18 August, finally closing at 4pm on Friday 26 August. But students who have not already applied but would like to come to Plymouth can pre-register by completing a form at www.plymouth.ac.uk/study/clearing.
It will be supplemented with an interactive digital hub, which will provide the latest information – through social media outlets such as Twitter and Facebook – on course closures, vacancies and contact points and warn of any problems in the UCAS environment.
Callers could be transferred to academics and tutors, who will be able to answer specific questions about their chosen subject, and there will be a specific schools and college hotline, which will deal directly with teachers who can pass the latest information to their own students.
Special Confirmation and Clearing Information Days will also take place on Saturday 20 and Sunday 21 August, to provide an opportunity for prospective students to have a last look and get a feel for the campus and culture.
David Alder, Chief Marketing Officer at Plymouth University, said:
“Clearing can be a time of great opportunity and discovery. And while the first reaction when you receive A-level results may be to panic, we have trained and experienced advisers on hand to help you make an informed choice for you. We have many graduates now enjoying successful careers having done just that, so give us a call and you could be following in their footsteps.”