Information for staff

Here to help you

Do you have particular concerns about an individual or group of students? If you'd like to talk it through, please get in touch so we can put you in contact with the duty counsellor.

If it's an emergency and you're seriously concerned about a student's welfare, please see the guidelines below or find out more about support in times of crisis.


If you're interested in maximising your effectiveness in working with students on an individual basis or through provision of training, please contact Anne Bentley, our Team Leader.

We can offer:

  • Personal development workshops for specific student groups
  • Information talks
  • Training around communication and support roles for staff.


Under all normal circumstances everything said within counselling sessions remains confidential to the counselling service. We don't normally inform staff about the attendance or progress of a student's counselling and would communicate only if requested to do so by the student concerned.

In exceptional circumstances, the counselling service may not be able to offer this level of confidentiality. This might be on the rare occasion where we consider someone to be at risk of serious harm to self or others. See more about confidentiality and data protection.

Extenuating circumstances

Please do not refer students to our service simply for a letter in support of extenuating circumstances. Academic staff are able to provide corroboration and may be in a better position to do so if the student's situation is known to them.

Anytime Advice and Mental Health Helpline – 24/7 support

  • Available 24 hours a day, 7 days a week, 365 days a year.
  • In-the-moment emotional and counselling support.
  • Accessible by phone, email and LiveCONNECTSM instant messaging.
  • Information and advice on a range of studying, work, family and personal issues.
  • Confidential.
  • Completely independent from the University.
Freephone: +44 800 042 0134 
Instant messenger support: download the iConnectYou app from iTunes or Google Play and register using the passcode: 34800

Student Wellbeing Service - Plymouth campus

Learning Gateway, University of Plymouth, Ground Floor, Roland Levinsky Building, Drake Circus, Plymouth, PL4 8AA

Semester opening times: Monday–Friday, 08:30 – 17:00 (Wednesday open 10:00, Friday close 16:30)