The University welcomes all feedback, both positive and negative, and considers complaints to be a valuable source of information enabling us to improve services and enhance the student experience.
The University is committed to ensuring that you have the opportunity to make complaints without risk of disadvantage or recrimination. Each case will be considered on its own merits with regard to the evidence and circumstances presented and in accordance with the University’s policies and procedures.
Should I make a complaint?
Making a complaint under the University’s Student Complaints Procedure may not be the best, quickest or most appropriate way to deal with a problem. Issues or problems with courses can be raised at Programme Committees, School or Faculty Graduate Affairs Committees and Staff/Student Liaison meetings by course or student representatives.
Examples of issues that can be considered under the procedure:
- aspects of your learning and teaching experience
- service issues
- University-managed accommodation.
Complaints about GSM London must be submitted to the Office of the Independent Adjudicator (OIA). Please visit their dedicated web pages for further details about the administration of GSM London, frequently asked questions and how to make a complaint.