Estates help desk is here to support the University on all estates operation issues including the following:
- general campus and building enquiries and drawing requests
- development and project enquiries
- reporting of building defects and maintenance issues
- requests to undertake development or improvement works including internal order works.
We will need the following details:
- your name and contact number
- location of fault/work (building, floor, room)
- nature of fault/work.
All jobs have a measure of importance, please see table below for response time.
|Priority||Level||Affected user population||Response target (working hours)|| Resolution target (working hours)
|1||Critical||> 100||1h|| 4h
|2||High||Department(s) (>10 users)||4h|| 8h (1 working day)
|3||Medium||Individual or group (1-10 users)||6h|| 24h (3 working days)
|4||Low||Any individual||16h (2 working days)|| 40h (1 week)
|5||Planning||Any individual||40h (1 week)|| 160h (1 calendar month)