Wellbeing help

Is it an emergency?

If there is an immediate emergency requiring ambulance, police or fire services, dial 999.

Is it urgent?

If you're concerned about your own wellbeing or safety, or that of someone else, but it isn't an immediate emergency, you can contact the following:

Your GP/doctor

Contact your surgery and tell them clearly that you need to make an emergency appointment. If you phone after surgery hours there will usually be a recorded message giving out-of-hours information.

The mental health network has produced a useful guide about talking to your GP about mental health.

University Medical Centre

+44 1752 222341


NHS 111

You can use NHS 111 if you need urgent medical help or advice but it's not a life-threatening situation.

Dial 111 free from any phone.


116 123 (24-hour helpline)



If you're in Plymouth you can also drop into the Samaritans at 20 Oxford Place, Western Approach. Check for opening hours.

Accident and Emergency (24 hours)

If you're worried about your own safety or that of someone else, you can go to A&E and request a mental health assessment.

Derriford Hospital, Plymouth +44 1752 439091

Royal Cornwall Hospital, Truro +44 1872 253111

Domestic abuse helpline

24hr domestic abuse helpline (national) – 0808 2000 247

Mental health help

Anytime Advice and Mental Health Helpline:

  • available 24 hours a day, 7 days a week, 365 days a year
  • in-the-moment emotional and counselling support
  • accessible by phone, email and via LiveCONNECTSM instant messaging
  • information and advice on a range of studying, work, family and personal issues
  • confidential
  • completely independent from the University.
Freephone: 0800 042 0134
Email: assistance@workplaceoptions.com
iConnectYou App (from iTunes or Google Play. Passcode 34800).

Financial help

The Student Funding Unit can help with many of your financial enquiries, including:

  • student loans and grants
  • bursaries and scholarships
  • extra financial support
  • EU funding
  • casework
  • tips and advice.

Student Funding Unit, Nancy Astor Building, University of Plymouth, Drake Circus, Plymouth, PL4 8AA.

Opening hours are Monday – Thursday, 8:30–17:00, Friday 8:30–16:30

You can also contact the Student Funding Unit by email at studentservices@plymouth.ac.uk or call on +44 1752 587676.

Student Wellbeing Services – Plymouth campus

Student Services Hub, Ground Floor Nancy Astor Building, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Opening times: Monday–Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)